Broadening crowdsourced knowledge from Moxie
Moxie Software has expanded the capabilities of its Social Knowledgebase solution, which combines collaboration technology with knowledge management to improve employee productivity and boost customer engagement.
Social Knowledgebase permits enterprises to tap into the collective knowledge of their employees to enhance service levels by getting the right answers to customers faster. The product allows users to recommend and promote content from the collaborative application to the knowledge workflow.
The new features of Collaboration Spaces, a key component of Social Knowledgebase, allow users to create, edit and submit content for certification to the Knowledge Spaces, where it can be certified and published to employees or customers. Moxie says Collaboration Spaces helps enterprises to harness the collective knowledge of their employees to provide better service and support for their customers.
The new capabilities include:
- live edit—users can edit documents eliminating the need to download and re-upload new versions of documents;
- drag-and-drop—folders and files from a computer can be dragged and dropped directly into Collaboration Spaces folders.
- feature tours are available automatically on Collaboration Spaces, walking users through key functionality; and
- a new native app for iPhone users to access the comprehensive features of Collaboration Spaces on their mobile devices (an Android version will be available in September.
In related news, Moxie Software has announced a free version of Collaboration Spaces.