BookingBug announces partnerships with Yext and Twilio
BookingBug, a provider of software for customer journey management, has formed partnerships with Yext and Twilio.
Yext is a digital knowledge management platform designed to provide companies with the ability to control brand experiences across digital channels – including maps, search engines, voice, applications and other intelligent services that drive customer discovery and inform actionable decision making.
Twilio is a cloud communications platform that enables businesses to embed communications channels such as voice, text, chat and video into their customer experiences.
BookingBug’s integration with Yext will enable Yext customers to sync locations stored in Yext with BookingBug for onboarding and maintenance. While Yext will remain the source of true location data, BookingBug’s Location Importer will keep the information in sync.
The integration with Twilio affords BookingBug’s customers an extended set of tools to communicate with their customers, and deliver the best customer experience possible. Further, Twilio enables access to its full suite of customer engagement tools to BookingBug users via the Twilio intelligent communication platform, affording the use of voice, text, chat and wireless communications.
“The integrations with Yext and Twilio to BookingBug is the initial step towards creating a robust partner ecosystem that enriches BookingBug’s industry-leading customer journey management platform,” said Glenn Shoosmith, CEO at BookingBug.
More information is available about Yext, Twilio, and BookingBug.