Attensity has launched Voice of the Customer (VoC), new software designed to enable enterprises to analyze and act on all types of feedback from customers. Powered by the company's Exhaustive Extraction technology, VoC automatically identifies facts, opinions, requests, trends and trouble spots from the unstructured text of survey responses, service notes, e-mail messages, Web site forums, blog entries, news articles and other customer communications.
The Business Objects Crystal xCelcius dashboard, for example, automatically integrates results from Attensity VoC. The solution combines structured and unstructured feedback for in-depth and actionable customer sentiment and feedback reports.
Attensity VoC also includes alerts that can be easily programmed to immediately inform the appropriate personnel--such as service managers or product engineers--when new issues arise, when known issues reach a critical point or when outliers are found in the analyzed text.
Attensity says the software can be used as a standalone application and also integrates with major business intelligence systems.