-->
Telecom > News

KMWorld 2024 Is Nov. 18-21 in Washington, DC. Register now for Super Early Bird Savings!

IRONSCALES releases GPT-powered solution for designing phishing simulation campaigns at scale

IRONSCALES, the AI-powered email security leader protecting 13,000 global customers from advanced phishing attacks, is announcing the general availability of its Phishing Simulation Testing solution, a GPT-powered training simulation designer engineered to boost employees' awareness of socially engineered phishing attacks. 

Shreds.AI slashes time-to-market with AI-fueled software development

Shreds.AI, the first AI capable of generating complex, business-grade software from simple descriptions in record time, is announcing the formal beta launch of its flagship product which radically accelerates time-to-market for software development.

Talkdesk Autopilot for Retail bolsters complex CX

Retailers can easily use generative artificial intelligence to improve the self-service experience and empower agents to drive more business value from customer interactions

The past, present, and future of search with Ontotext, Northern Light, and Workgrid

To help shed some necessary light on advances in search, experts joined KMWorld's webinar, What's Ahead in Search: AI, NLP, Knowledge Graphs, and More, exploring what the increasingly near future may hold for these prevailing trends—both challenges and benefits alike.

Pipeliner CRM provides Salesforce Connector

New connector drives CRM adoption and productivity without need to switch platforms

Arrive Technology rebrands as Arrive AI, further enhances automated delivery

The Fishers "smart mailbox" company plans to lead the Autonomous Last Mile industry and, at scale, to be a leader in AI

CAST Imaging expands use of generative AI to speed up application modernization

The enhanced GenAI capabilities and new features make it easier than ever for users to gain deep insights into their applications

Hyperscience unlocks GenAI for mission critical applications with Hypercell

Hypercell for GenAI transforms complex documents into LLM and RAG-ready data, accurately, automatically, and continuously

Kyndryl Interactive AI for Service Desk solution blends AI with human expertise

The solution offers a personalized IT support experience by leveraging AI and advanced speech recognition and natural language processing

Boosting LLM reliability with RAG

AI and search experts joined KMWorld's webinar, Optimizing LLMs with RAG: Key Technologies and Best Practices, to discuss how search reliability can be maximized through retrieval augmented generation (RAG)

2024 KMWorld Readers’ Choice Awards: Submit your nominations now!

It's time again to choose the best of the best for the KMWorld Readers' Choice Awards—the 2024 KMWorld Readers' Choice Awards nominations process is now open! This contest is unique because the winning products and services are selected by you, KMWorld's readers.

Built on Workday to help partners build, manage, and extend the power of the Workday platform

New program empowers Workday partners to scale innovation and help customers realize greater value from the Workday platform

NICE introduces new back-office capabilities to effectively manage entire CX workforce

Latest NICE WFM release advances True-To-Interval (TTI) capabilities, enabling organizations to fuse front and back office CX operations

Talkdesk and Cognizant Team partner to supercharge the AI-powered customer experience

The collaboration creates global growth opportunities for both companies, with existing and new enterprise customers seeking enhanced customer experience

Sinequa debuts new line of GenAI assistants, renews company focus on advancing AI in the enterprise

Combining Sinequa's Search with GenAI provides the ultimate AI Assistant and virtual coworker

Skan and iGrafx collaborate to provide a digital twin solution that optimizes business operations

By leveraging iGrafx's process modeling and simulation capabilities, the DTO allows businesses to mirror every aspect of their operations in a virtual space

Experian transforms software for credit, fraud, and analytics

First-of-its-kind platform now integrates Experian's market-leading data, generative AI, and cutting-edge machine learning solutions into one unified interface

iManage and vLex announce partnership to offer powerful solutions for the legal sector

Mutual customers can leverage the power of Vincent AI to add powerful generative AI workflows, research, and analysis

Strike Graph boosts security compliance with VerifyAI

New security compliance software gives businesses flexibility and control for audits

TELUS International and eGain collaborate to offer elevated CCaaS with KM and AI

Key benefits include up to 50% reduction in agent training time; up to 35% enhancement in first-contact resolution; and up to 70% deflection of agent-assisted service requests