Wrangling and refining content for generative search with NiCE

KMWorld recent webinar with Shelley Reyes introduced proven GenAI content optimization techniques that help knowledge teams streamline updates, resolve common issues, and improve AI performance at scale

Deliver results with AI-powered knowledge management: A conversation with Upland and Paychex

KMWorld recently held a webinar featuring Tim Braman and Christa Seary, who discussed strategies to lead smarter, more grounded conversations about how AI can make a real difference in knowledge management

DocuWare unveils global AI research and development hub

This will play a crucial role in the company's development of proprietary AI solutions for intelligent document processing and enterprise content management

ABBYY aims to set a new standard for enterprise automation with its latest portfolio advancements

ABBYY is empowering organizations to transform and process documents with greater workflow insights, precision, and stronger compliance

Pangaea Data launches AI platform to support better patient outcomes and ease the pressure on global health systems 

It emulates clinical reasoning to flag care gaps, spot untreated and sub-optimally treated patients, automate follow-up, and review records like a clinician would

Second Nature secures $22M in recent funding to future-proof sales and service team training

Second Nature's next generation AI-based training solution is set to build on existing success with major brands

OpenSearch 3.3 delivers an all-in-one observability experience for search

With this release, OpenSearch delivers its most capable, comprehensive, and user-friendly observability offering yet

Canto releases AI-powered, unified digital asset management platform

Canto XI launches with new products powered by the Canto AI engine to end digital asset chaos, streamline fragmented workflows, and accelerate brands' content creation

Braze reexamines customer engagement with BrazeAI

Braze gives marketers the flexibility to orchestrate personalized, high-impact experiences through composable intelligence,

Teradata offers Autonomous Customer Intelligence to enrich its CX offerings

Autonomously generate business value from meaningful customer signals

Vertesia introduces AI Assistant for employees to use confidently

Collaborative, easy-to-use enterprise app gives every employee access to the power of AI through a familiar chat interface, with full governance, control, and observability

KMWorld goes worldwide with the launch of KMWorld Europe 2026 and Taxonomy Boot Camp London

KMWorld is expanding internationally with the launch of KMWorld Europe and Taxonomy Boot Camp London on April 14 - 15, 2026. 

Lucid Software visualizes the future of work with new AI and productivity updates

Enhancements to product accelerators will improve document workflows and intelligent planning for large-scale initiatives

Slack adds capabilities to integrate secure, context-aware AI apps and agents built on conversational data

The latest innovations create the secure, data-rich environment necessary for AI agents to become trusted companions

IndagoAI Trust Solutions Platform aims to solve the issue of trust in AI research solutions

Enables seamless integration across any market, making it both scalable and adaptable to virtually any domain

Talkdesk releases Commercial & Residential Services Experience Cloud to provide proactive customer service

The customer experience automation platform helps reduce costs, increase cash flow, and improve customer communicati

NetrioNow aims to reinvent managed services and redefine the customer experience

Unified platform delivers human-led, AI-powered managed services

Squirro supercharges data classification and privacy features

These features will be invaluable in helping organizations across all industries unlock more accurate, secure, and context-aware insights from their unstructured data

MangoApps unveils prompt tools for AI-generated content and data creation

The new release offers AI-generated content and data tools, combined with advanced communications planning, insights, and employee experience upgrades

Capacity acquires KLaunch to strengthen conversational AI capabilities

The acquisition enables Capacity to deepen its conversational AI capabilities and expand its reach