Adapting and accepting GenAI in KM and content delivery

David Seuss, CEO at Northern Light, and Johnny Kinnaird, director of AI success at Shelf, joined KMWorld's webinar, Using Generative AI for Fast, Accurate Knowledge from Unstructured Content, to highlight the role that generative AI (GenAI) can play in optimizing unstructured content access, driving better decision making, lower operational costs, and increased revenue overall.

Maptician collaborates with Embrava to elevate workplace productivity

The combined expertise will provide clients with a dynamic suite of workplace optimization solutions

1Kosmos BlockID validates the authenticity of government identity documents

1Kosmos BlockID enables organizations to extend web identity proofing sessions to mobile devices for app-less document verification

KX launches KDB.AI Server for enterprise-scale generative AI

KDB.AI Server Edition isn't just a new product, it's a leap into the generative AI era

Cohesity brings enhanced data security and backup protections to Microsoft 365

Integration of Cohesity DataProtect and Microsoft 365 Backup Storage aims to deliver fast data recovery and resilience against cyber risk

Unlocking the power of ChatGPT for customer service with USU

Robbie Plourde, global principal solution engineer at USU, and Florian Schwingenschloegl, enterprise sales manager at USU, joined KMWorld's webinar, Unlocking the Future: ChatGPT Integration and Digital Transformation of Customer Service, to examine how USU's knowledge management expertise can invite digital transformation that leverages the true power of GenAI.

Uniphore amplifies enterprise AI with breakthrough capabilities for the X Platform

Uniphore delivers real-time AI that processes multiple modes of data across an enterprise-grade platform

Spiff revamps its mobile application to simplify how sales reps access commission data

Enhanced app re-orients the mobile statement view around deals rather than payout rules, making it easier for reps to understand what's driving their commission payouts

TELUS and Five9 collaborate to provide end-to-end contact center as a service with AI-driven insights

Strategic partnership revolutionizes customer support solutions and uplevels customer interactions, delivering unmatched efficiency and personalization

Transform the enterprise with UiPath’s Business Automation Platform enhancements

Includes powerful new capabilities with specialized AI and generative AI, new developer productivity tools, and UiPath Automation Cloud improvements

Copyleaks offers a plagiarism detection platform, an AI-generated source code detector

The new tool, Codeleaks, can detect AI-made source code with 99.8% accuracy

2023 KM PROMISE AWARD WINNER: eGain

The award-winning organization demonstrates how it goes beyond simply delivering technology to working with clients to ensure that both the technology and knowledge processes are embedded into the work processes

2023 KM REALITY AWARD WINNER: Inter-American Development Bank

The winners of the KM Promise and KM Reality awards are designed to celebrate the success stories of knowledge management

Marrying KM with AI at KMWorld 2023

At KMWorld 2023, Ian Hook, director, KM and insights excellence, Novartis, discussed Novartis' journey to implement GPT-like solutions and how proper KM principles are essential to making it work during his session, "How KM Saved AI: The GPT Journey"

KMWorld 2023’s second day keynotes strike the balance between human connection and AI

At KMWorld's keynote session, experts in their fields covered a myriad of KM topics pertinent to the dynamic nature of modern business. Each speaker emphasized an overarching purpose regarding knowledge at the proprietary level—that it should spark joy and productivity, bringing users extraordinary experiences and new, exciting opportunities.

Generative AI in KM initiatives at KMWorld 2023

Jason McCullagh, director, marketplace alliances, Upland BA Insight Software, led KMWorld 2023's session, "Generative AI in KM Initiatives," to consider the ways GenAI and KM initiatives can find success as a formidable unit rather than warring concepts, walking attendees through  trends, technologies, and practical considerations of a united GenAI and KM strategy. 

Systematic knowledge sharing at KMWorld 2023

At KMWorld 2023, Thais Colicchio and Fernando Fukunaga shared successful case studies from the Brazilian KM Society; learnings about their main challenges, practical solutions, implementations; and more

Using tech to create KM secret sauce at KMWorld 2023

Brad English, Michele Myers, Pablo Gomes discuss "Using Tech to Create KM Secret Sauce" during their KMWorld 2023 session

Institutionalizing global KM and organizational learning at KMWorld 2023

At KMWorld 2023, Adrian Rivera-Reyes, Melissa Patsalides, and Thom Sinclair,  explained the KMOL process during their session

Metasearch: the latest in accurate search solutions at KMWorld 2023

Sid Probstein, president, Swirl and Jim Ford AI talked "Metasearch: The Missing Element for Enterprise Search" during their session in the Enterprise Search & Discovery track