Content Management > News
Content management is the process of collecting, managing, and publishing information. Content management systems (CMS) are applications that allow users to create and publish digital content. Today's content management and content services environments are an increasingly important part of an organization's information management and business strategy. See below for the latest content management news, trends, and solutions.

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1Kosmos BlockID validates the authenticity of government identity documents

1Kosmos BlockID enables organizations to extend web identity proofing sessions to mobile devices for app-less document verification

KX launches KDB.AI Server for enterprise-scale generative AI

KDB.AI Server Edition isn't just a new product, it's a leap into the generative AI era

Cohesity brings enhanced data security and backup protections to Microsoft 365

Integration of Cohesity DataProtect and Microsoft 365 Backup Storage aims to deliver fast data recovery and resilience against cyber risk

Unlocking the power of ChatGPT for customer service with USU

Robbie Plourde, global principal solution engineer at USU, and Florian Schwingenschloegl, enterprise sales manager at USU, joined KMWorld's webinar, Unlocking the Future: ChatGPT Integration and Digital Transformation of Customer Service, to examine how USU's knowledge management expertise can invite digital transformation that leverages the true power of GenAI.

Uniphore amplifies enterprise AI with breakthrough capabilities for the X Platform

Uniphore delivers real-time AI that processes multiple modes of data across an enterprise-grade platform

Spiff revamps its mobile application to simplify how sales reps access commission data

Enhanced app re-orients the mobile statement view around deals rather than payout rules, making it easier for reps to understand what's driving their commission payouts

Rockset achieves billion-scale similarity search, driving scalable AI apps

New integrations enables developers to efficiently scale AI applications in the cloud

Alorica and Genesys collaborate to deliver AI-powered results for global enterprises

To meet the demand for reliable AI interventions, Alorica and Genesys are teaming up to unlock the highest value of emerging technology for brands

Messagepoint introduces generative AI capabilities for accessible communication and translation

Features provide quick and accurate translation of customer communications into 80-plus languages and plain language rewrites of content that meets ISO standards

TELUS and Five9 collaborate to provide end-to-end contact center as a service with AI-driven insights

Strategic partnership revolutionizes customer support solutions and uplevels customer interactions, delivering unmatched efficiency and personalization

Transform the enterprise with UiPath’s Business Automation Platform enhancements

Includes powerful new capabilities with specialized AI and generative AI, new developer productivity tools, and UiPath Automation Cloud improvements

Copyleaks offers a plagiarism detection platform, an AI-generated source code detector

The new tool, Codeleaks, can detect AI-made source code with 99.8% accuracy


The award-winning organization demonstrates how it goes beyond simply delivering technology to working with clients to ensure that both the technology and knowledge processes are embedded into the work processes

2023 KM REALITY AWARD WINNER: Inter-American Development Bank

The winners of the KM Promise and KM Reality awards are designed to celebrate the success stories of knowledge management

Marrying KM with AI at KMWorld 2023

At KMWorld 2023, Ian Hook, director, KM and insights excellence, Novartis, discussed Novartis' journey to implement GPT-like solutions and how proper KM principles are essential to making it work during his session, "How KM Saved AI: The GPT Journey"

KMWorld 2023’s second day keynotes strike the balance between human connection and AI

At KMWorld's keynote session, experts in their fields covered a myriad of KM topics pertinent to the dynamic nature of modern business. Each speaker emphasized an overarching purpose regarding knowledge at the proprietary level—that it should spark joy and productivity, bringing users extraordinary experiences and new, exciting opportunities.

Jakub Zavrel of Zeta Alpha talks putting GPT on a leash at KMWorld 2023

At KMWorld 2023, Jakub Zavrel, CEO, Zeta Alpha discussed the core concepts of retrieval in augmented generative AI, including neural and vector search, prompting frameworks like LangChain, tips and tricks for prompt engineering, and proprietary and open source large language model

Generative AI in KM initiatives at KMWorld 2023

Jason McCullagh, director, marketplace alliances, Upland BA Insight Software, led KMWorld 2023's session, "Generative AI in KM Initiatives," to consider the ways GenAI and KM initiatives can find success as a formidable unit rather than warring concepts, walking attendees through  trends, technologies, and practical considerations of a united GenAI and KM strategy. 

Systematic knowledge sharing at KMWorld 2023

At KMWorld 2023, Thais Colicchio and Fernando Fukunaga shared successful case studies from the Brazilian KM Society; learnings about their main challenges, practical solutions, implementations; and more

KM and the future of work at KMWorld 2023

Lynda Braksiek, principal research lead, knowledge management, APQC, and Jeff Willinger, digital experience director, Withum, led KMWorld 2023's session, "KM & the Future of Work," to discuss the latest advancements in technology and how that will alter the path of KM and its practitioners.