Accenture collaborates with Forma Vision to provide enriched metaverse experiences

Volumetric video allows people to show up as their authentic selves in the metaverse

Moxo and Filevine to collaborate to unify client service interactions in the legal industry

Moxo's Customer Interaction Hub to be integrated within Filevine's Legal Case Management Solution

WithSecure supports the hybrid workforce with advanced protection for Microsoft Teams

New protection adds to WithSecure Elements' capability to securely collaborate in Microsoft's popular online meeting and collaboration platform

CXone Expert integrates with ChatGPT to transform AI-powered customer service  

This integration of CXone Expert and OpenAI's generative modeling enables consumers to resolve issues with human-friendly automated self-service

SugarCRM empowers B2B companies with new self-service capabilities

Now business-to-business customers can connect with brands effortlessly, while brands optimize every customer interaction to fuel growth

Zeta Alpha boosts GPT with enterprise search and knowledge management capabilities

Users experience tenfold productivity gains through improved AI-powered enterprise search and knowledge management

Hanzo debuts Command Center for ediscovery within Slack

Hanzo brings frictionless enterprise ediscovery to the Slack digital HQ with the first application dedicated to helping legal teams create matters and perform legal holds from within Slack for Slack and Google Workspace data

Keypoint Intelligence and AgentDealer partner to enhance the office technology industry

The partnership continues to evolve as the industry changes by expanding offerings and updating methods, while intimately understanding and serving manufacturers', channels', and their customers' transformation in the digital printing and imaging sector

DigiCert launches Trust Lifecycle Manager to unify the management of digital trust

Full-stack solution unifies CA-agnostic certificate management, private PKI services, and public trust issuance for seamless digital trust infrastructure

Casepoint achieves StateRAMP Authorization

Positioning the company as a trusted partner in government for eDiscovery, enforcement, FOIA/Public Record Requests, and congressional inquiries

LumApps adds QR Code feature to simplify the mobile app onboarding process

New tool enables organizations to engage frontline workers by generating personalized, time-limited invitations that automatically sign employees into their LumApps account

Yext integration with Apple Business Connect empowers companies to better manage their digital footprint

The integration includes support for updates at scale and gives Yext customers greater control over their presence on Apple Maps

Lucidworks and Google Cloud expand partnership to streamline online product discovery

The expanded partnership accelerates search relevance and reduces search abandonment for ecommerce shoppers

Verint embeds appointment scheduling capabilities from Qudini into its Customer Engagement Platform

New solution for contact centers, stores, and branches to drive elevated holistic customer experiences

PagerDuty Status Pages empowers customers to respond quickly during large-scale incidents

Integrated, intuitive feature saves time and money, aligning technical and customer-facing teams

Appfire acquires 20-plus ServiceRocket apps to accelerate organizational growth and productivity

Appfire, an enterprise collaboration software company, is announcing its recent acquisition of ServiceRocket applications, including the Connector for Salesforce and Jira and the Connector for Salesforce and Confluence.

Strata Identity announces membership in the World Wide Web Consortium (W3C)

Software company will work with members on initiatives for shaping the future of identity orchestration in the cloud

Apptio, Inc Acquires Cloudwiry to amplify the FinOps space

Apptio extends its market leadership in FinOps, strengthening cloud savings automation with new acquisition

Kantata enhancements accelerate operations and improve business performance

A new integration with Salesforce Revenue Cloud provides features and capabilities that empower business leaders to operate with confidence

2022 KM PROMISE AWARD WINNER: KMS Lighthouse

The award-winning organization demonstrates how it goes beyond simply delivering technology to working with clients to ensure that both the technology and knowledge processes are embedded into the work processes