NCI to support GSA as federal IT leader after the award of $807 million contract

Company will leverage its NCI Empower AI-as-a-Service platform to support agency-wide innovation

COVID-19, digital transformation, and the Moderna model

Marco Iansiti, professor of Business Administration at Harvard Business School and co-author of "Competing in the Age of AI," discussed the COVID-19 vaccination process at KMWorld Connect 2020

Klaviyo collaborates with PrestaShop to offer automated ecommerce solutions

Starting today, PrestaShop merchants can automate personalized owned marketing fueled by data

Veritone and Alteryx form partnership to deliver AI-powered insights from unstructured video and audio-based data

Integration enables Alteryx customers to gain unparalleled insight into unstructured data sources

Jellyfish receives $31.5 million in funding round, empowering the company to boost its engineering management platform

Led by Insight Partners, the new investment will accelerate Jellyfish's mission to help engineering leaders align engineering work with strategic business objectives

Informatica introduces its first Customer 360 platform to transform customer experience

Provides an "all-in-one" enterprise-scale master data management SaaS solution

Salesforce to acquire Slack for $27.7 billion

Acquisition will provide a unified platform, addressing the expanding transformation to an all-digital, work-anywhere world

ServiceNow eyes acquisition of Element AI

Element AI enhances ServiceNow's commitment to building the world's most intelligent workflow platform, making work, work better for people

KMWorld Connect 2020 opening keynotes look at how to succeed during disruptive times

At KMWorld Connect 2020, Key lessons learned earlier times of disruption and transformation, analyst and author Charlene Li shared lessons about disruption and transformation, and why now is the perfect time to innovate

Using speech technology to make real-time decisions at KMWorld Connect 2020

This talk covered the work Franz does to analyze spoken conversations between customers and CRM or call center agents in mission-critical applications along with the additional challenges of making sure speech-to-text technology can deal with domain concepts

Fusion Connect releases signature platform with Cisco Webex

The release enables greater collaboration and flexibility across organizations

Infragistics provides new version of its UX and UI solution to support Microsoft’s latest release of the .NET platform

Enterprise-grade UI/UX toolkit innovates new products for cross platform app development

Are we approaching the end of search?

David Seuss discusses search at KMWorld Connect 2020

Khoros buys Topbox to supercharge AI CX management

Supports the growing CX market, which is expanding rapidly as enterprises realize the urgent need to transform the way they listen to and engage with customers

HelpSystems scoops up FileCatalyst

Leader in large-file transfer acceleration complements strong suite of managed file transfer and robotic process automation solutions

Get acclimated to the new world of document management

Modern document management extends traditional document management into new forms of communication, intelligence, and security

KnowledgeLake introduces intelligent document processing with AI

Cloud-native platform enables organizations to intelligently capture, classify, and extract data from documents in high volume environments

Rockset announces integration with Retool to augment customer support tools

New release enables developers to build internal tools with powerful real-time analytics, in record time

Novatech to acquire United Laser to shake up the Managed Print services market

United Laser's Managed Print model is innovative and lends itself to the market shift to higher A4 print utilization

Kenshoo looks to acquire Signals Analytics

First-of-its-kind intelligence platform will help brands make smarter, faster decisions by connecting consumer and market insights to performance marketing