2025 KMWorld Readers’ Choice Awards: Submit your nominations now!
28 May 2025
It's time again to choose the best of the best for the KMWorld Readers' Choice Awards—the 2025 KMWorld Readers' Choice Awards nominations process is now open through July 2
Putting the ‘human’ in ‘human-in-the-loop’ at KM & AI Summit 2025
17 Mar 2025
Kim Glover, Director, Communications Change Management, TechnipFMC, will lead two sessions at this year's KM & AI Summit—'Cooking With KM: Knowledge Sharing & Building Skills,'"and "Storytelling for Collaboration & Change"—exploring how "human-in-the-loop" concepts reflect and affirm the broader purpose of AI, technology, and KM itself.
KMWorld 100 Companies That Matter in Knowledge Management 2025
10 Mar 2025
The importance of innovation and creativity in KM cannot be overstated. In many respects, AI and other emerging technologies have cemented the importance of KM within organizations, making KM a "must have" rather than a "nice-to-have" vehicle for knowledge sharing and organizational success. Companies on this list are wonderful examples of how they help organizations unlock the power of knowledge. They stand out in the KM field, and we applaud their accomplishments.
GenAI for Customer Service: Pitfalls and Prescriptions for Success - eGain
10 Mar 2025
Successful customer service automation with GenAI requires a strong foundation of integrated knowledge management. Investing in a modern knowledge hub to power GenAI projects will help you meet aggressive operational cost reduction and CX goals.
Leading Services to Bridge the Gap Between Your Knowledge, Information, Content, and Data—Delivering Knowledge Intelligence - Enterprise Knowledge
10 Mar 2025
Whether you're starting with strategy development or ready to implement AI solutions, our expertise spans from tacit knowledge capture to the design and development of enterprise-level AI, ensuring your organization achieves its KI goals.
Enhancing Organizational Experiences: The Power of Knowledge Management Systems and LLMs - KMS Lighthouse
10 Mar 2025
Looking forward to 2025 and beyond, the synergy between KMS and LLMs will drive significant advancements in organizational experiences. By leveraging the strengths of both technologies, organizations can expect enhanced efficiency, better decision-making, and more innovative solutions to complex problems.
Bridging the Workplace Information Divide - MangoApps
10 Mar 2025
Employees waste valuable time searching for documents and navigating disjointed systems, leading to frustration and inefficiency. MangoApps provides a single source of truth, powered by AI, to ensure every worker can instantly access what they need, regardless of role or location.
In KM, Content is King - Northern Light
10 Mar 2025
Make sure your knowledge management system fulfills all these requirements for effective content processing so that users (and your organization) reap maximum benefits from your KM investment.
Using KM to Make Problem-Solving Reusable
10 Mar 2025
KM makes problem-solving reusable by rendering enterprise knowledge orderly, searchable, accessible, and compliant. Even in the midst of the most revolutionary of technologies—which many would say the ubiquity of language models heralds—the fundamentals of having vertical-specific solutions, meta-data models, workflows, and processes are ultimately what makes knowledge reusable.
Semantic Search: A Deeper Meaning
10 Mar 2025
Search has proved to be a conundrum for many organizations, but the advent of new techniques and better integration into KM platforms will prove to be a driver for greater adoption.
Examining the ‘nature’ of KM: Learning from the environment and humanity at KM & AI Summit 2025
07 Mar 2025
You may not realize it, but there's much to learn about KM from the world around us—both in the natural and interpersonal sense. Examining these systems, from the buzzing of bee hives to the way our personhood has always shaped knowledge sharing, bears compelling insights for KM.
Beth Rudden will explore the human element of AI at KM & AI Summit 2025
27 Feb 2025
There's a lot of trepidation when dealing with AI, and for good reasons. However, the key to utilizing the tech is to work with it, not against it.
Moving beyond the illusion of ‘AI is magic’ at KM & AI Summit 2025
18 Feb 2025
At this year's KM & AI Summit, Seth Earley, CEO of Earley Information Science and author of The AI Powered Enterprise, will break down what makes AI work—and work successfully—in his session, "Building a Knowledge Architecture for Retrieval-Augmented Generation (RAG)."
KM & AI Summit 2025 keynote to showcase knowledge management and AI as the backbone for customer service success
10 Feb 2025
Ashu Roy, chairman and CEO of eGain, will share how leading clients are accelerating knowledge creation and curation, along with improving search success rates while driving down costs, during his KM & AI Summit keynote, "AI Knowledge for Customer Service Success"
Breaking down the realities of GenAI implementation at KM & AI Summit 2025
03 Feb 2025
During his KM & AI Summit session, "Enterprises With AI Action: Industry Insights," John Chmaj, senior director, KM strategy, Verint, will explore how the new knowledgebase requires us to rethink how we add, access, and present content in the age of GenAI.
Avoiding Legal Pitfalls Through Savvy Data Governance
06 Jan 2025
Data governance solutions can scan and classify organizations' sensitive data according to its relevance to a particular regulation. Classifiers find specific data types of interest to specific regulatory entities.
Tips and Techniques to Close Knowledge Gaps
06 Jan 2025
Knowledge gaps are a moving target, and companies must institute continuous improvement procedures to keep up. Numerous avenues exist for detecting knowledge gaps, including employee assessments and technology-derived metrics. Remedies include training and, increasingly, deploying AI solutions to seek out new information. Organizations will need to proactively monitor these gaps and use the available tools to close them in order to stay competitive.
KMWorld Conference Wrap-Up and Look Ahead
06 Jan 2025
Evident in all the tracks and conferences was the trend toward recognizing the foundational value of KM to enterprises large and small, nonprofit and for profit. Without seamless access to knowledge—access that stretches across data silos and transcends formats—enterprises cannot please customers and employees as they would like. AI-based technologies contribute to elevating the value of KM, but they are not the only driving force.
KMWorld Readers' Choice Award Winners 2024
04 Nov 2024
We hope this list of Readers' Choice Awards winners will be a resource to help you choose wisely when looking for new solutions. As the field continues to evolve, recognizing excellence and innovation remains a constant, even as how knowledge sharing is accomplished morphs in tune with technology changes.
2024 Readers' Choice Award- BEST CX AND SUPPORT - eGain - Safely harness GenAI with controls and guardrails
04 Nov 2024
The eGain Knowledge Hub is a rich, "whole-product" AI knowledge solution that has created transformational value at speed and scale for Global 1000 companies and government agencies alike.