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Workflow > News
Workflow has been a mainstay of knowledge management for years, and has changed significantly as technology has evolved.  The field has evolved to encompass a broader discipline referred to as business process management (BPM), which includes in the flow both people and enterprise applications.

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Epiq and DeepJudge collaborate to scale AI across law firm institutional knowledge

Empowering law firms to turn prior work product and data into a competitive advantage

Litera provides AI-powered document comparison to Google Workspace

Law firms and corporate legal teams using Google Workspace can now access Litera's battle-tested document comparison with AI

Xactly and ServiceNow unveil agent-to-agent AI integration for revenue operations

Integrated with ServiceNow Now Assist, the new solution automates compensation insights and dispute resolution across platforms

Docufree introduces Human-in-the-Loop intelligence for AI-based records management

These features apply AI to classify documents, extract metadata, and support policy-driven handling at scale

Solidroad secures $25M to strengthen quality assurance for AI-driven customer support

New funding supports expansion as demand grows for AI-driven quality oversight in customer support

OpenSearch Software Foundation launches new long-term support versions

New program provides defined 18-month support lifecycles, SBOM-backed security compliance, and accredited vendor support

Examining the evolving role of KM and AI with eGain

KMWorld recently held a webinar with John Copeland, VP of marketing at eGain, who discussed why structured, governed knowledge is the foundation that makes AI agents and automation actually work

AppDirect to acquire PartnerStack to create a seamless subscription commerce platform

Partnership creates a single platform to launch, manage, and scale partner-led growth in an AI-driven economy

Dayforce announces efforts for FedRAMP Authorization to deepen support to U.S. federal agencies

Strategic investment reinforces compliance leadership and deepens public sector expertise

Pipeliner CRM rebrands as Coevera, improving sales execution and employee development

15-year-old platform introduces new category of sales technology combining AI-native CRM with the industry's largest professional development ecosystem

Caylent to acquire Pronetx to offer AWS native customer engagement and agentic CX 

Caylent and Pronetx combine to deliver integrated AWS expertise to modernize, operate, and continuously evolve customer experience—from legacy platform to intelligent system

Quickbase announces acquisition of Solvice

Acquisition to integrate Solvice's advanced route optimization and workforce scheduling capabilities into Quickbase's core product offerings

ControlUp introduces DaaS IQ to rein in costs and simplify operations

New solution eliminates cloud waste, automates operations, and delivers predictable AVD end-user experiences at scale

Acclaim launches in the U.S., aiming to transform the customer experience 

Company combines modern voice AI to enhance customer experience and accelerate sales and collections in regulated industries

Nutrient automates multi-step document workflows with AI Assistant expansion

The updated AI Assistant has access to Nutrient's purpose-built document tools for rendering, structure-aware extraction, form operations, annotation, and redaction to complete end-to-end document workflows inside any application

DocSolid introduces automated profiling for millions of physical records with Records Connect

Automates the profiling of physical files during backfile digitization projects, enabling faster and more accurate conversion of paper records into governed digital assets

Progress Software’s Sitefinity Generative CMS provides AI-driven discovery and conversational experiences 

Enables organizations to securely deliver AI-powered search, personalization, and conversational experiences at scale—with built-in governance and control  

Get a primer on how knowledge graphs enhance AI and KM with Factor

Experts from Factor joined KMWorld for a webinar, The Power of Context: Using AI and Knowledge Graphs to Enhance KM, to discuss semantics, knowledge graphs, ontologies, and more

Citrix and Google partner to expand secure browser access to unmanaged devices

Delivers stronger protection against data loss and malware risks without requiring endpoint agents, device control, or changes to how users work

Mimecast offers runtime data security for visibility and control of data exposure

Detects, governs, blocks, and remediates data exposure caused by employees, AI tools, and autonomous agents