Nominations for the 2022 KM Promise and KM Reality Awards Now Open


Today's CX is more complex than ever. Customers expect brands to deliver frictionless, personalized service regardless of channel. Businesses can meet these expectations by leveraging AI-driven technology that measures customer sentiment across all interactions and helps improve agent behaviors, resulting in increased customer satisfaction. Uncover the hidden gems in your CX data and learn how to apply AI to drive: process improvement opportunities; manage complaints; increase sales effectiveness, and more.

During this webinar, attendees will learn how Enlighten AI can help you:

– Gain improved understanding of customer intents and ability to track over time
– Understand how specific agent behaviors can improve CSAT, resulting in lower handle times, less repeat calls
– Improve agent selling skills via skill-based coaching
– Apply real-time guidance to agent interactions for optimal outcomes

AI is no longer a theoretical concept. Brands – possibly your competitors – are using it today to deliver seamless customer experiences. Join us for a high-level overview of what AI-driven analytics means and a few examples from customers who have uncovered the hidden gems in their own CX data.

Don't miss this live event on Tuesday June 7, 11 AM PT / 2 PM ET.

Register Now to attend the webinar Uncover CX Hidden Gems in Your Data With AI.
 
SPEAKERS
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Nick DelleCave
Advisory & Emerging Services Manager
NICE
 
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Brooke Phillips
Senior Product Marketing Manager
NICE
 
MODERATOR
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Marydee Ojala
Conference Program Director
Information Today, Inc.