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When the pandemic hit, many organizations rushed to add digital channels for customer engagement. However, the more touchpoints they added, the more their CSAT dove, stymieing their digital transformation initiatives. The reason? Ignoring knowledge management, per Gartner. In fact, they are recommending KM as the #1 technology to improve CX, EX (employee experience), and operating performance in 2022. However, legacy KM has failed to deliver the goods. You need it to modernize knowledge with a hub for success in the digital era.

Want to know the what, why, and how, and how leaders are already using it with transformational results? Register for the upcoming webinar.

The webinar will also feature A-dec, the dental equipment manufacturing leader. Natalie Davis, Knowledge Management Administrator at A-dec will talk about their knowledge-enabled omnichannel experience CX and EX (employee experience) transformation, powered by eGain.

Don't miss this live event on Tuesday, March 15th, 11:00 AM PT / 2:00 PM ET.

Register Now to attend the webinar Knowledge Hubs: The Missing Ingredient in Digital CX and EX Transformation.
Sam Hahn
Technology Evangelist
eGain Corporation
Natalie Davis
Knowledge Management Administrator
Marydee Ojala
Conference Program Director
Information Today, Inc.