KMWorld NewsLinks - May 11, 2021

Features

KNOWLEDGE MANAGEMENT Industry Trends 2021

The need for technology-supported collaboration increased dramatically due to COVID-19—and a hybrid work environment is likely to remain the norm even after the impact of the pandemic subsides.

News

KM experts reveal how to modernize knowledge management to boost digital transformation

To work smarter and faster, you need KM to ensure that information is not only easily accessible to foster greater productivity and collaboration but also can be trusted to inform action

Access Innovations launches Data Harmony Crescendo

"The cloud deployment of Data Harmony, Crescendo, is the realization of a significant realignment of the Data Harmony code offerings," said Marjorie M. K. Hlava, president and chief scientist at Access Innovations

Clarabridge unveils AI-augmented QM to support contact center agents working remotely

Solution includes Intelligent Scoring, agent self-coaching, and integrated workflows

KM In Practice

GNC relies on Verint to provide exceptional digital CX

"Digital Triage System" helps GNC address challenges during the pandemic—and beyond