KMWorld NewsLinks - April 20, 2021

News

Zoho launches “Qntrl”

New corporate division addresses mid-market gap in growing workflow orchestration market

Pega Process AI delivers self-optimizing process automation

New Pega capability drives additional process efficiency and effectiveness at enterprise scale

OpenText introduces massive Cloud Editions update

OpenText announces new content services platform, industry solutions, and innovations across the OpenText portfolio

KM In Practice

Singapore Airlines taps Salesforce

A new system, 1Point, will help to enhance the travel experience by supporting consistent and more personalized service

ViewPoints

Knowledge management culture and the government workforce

The biggest change for many organizations since the onset of the global COVID-19 pandemic has been determining the policies and tech that make a digital workplace work, as well as strengthening department, team, and personal connections