KMWorld NewsLinks - February 16, 2021

News

Klaviyo and Salesforce offer unifying commerce integration

Klaviyo's customers can now benefit from a certified cartridge

SupportLogic unveils Agent SX to improve customer service and enhance team collaboration

SupportLogic Agent SX delivers real-time coaching and feedback

Sisense Fusion provides analytic support for customers and employees

Sisense Fusion closes time-to-insight gap so organizations can infuse analytics everywhere

Perspective on Knowledge

Writing as empathy

Communication is about revealing something about the world that the other person hasn't noticed—and often hasn't been able to notice because their ideas get in the way.

KM In Practice

HX Group improves underwriting with expert.ai

The Howden Group division, accredited by Lloyd's and specializing in data analytics, has selected expert.ai for Insurance to enhance policy submissions review