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KMWorld NewsLinks - December 10, 2019

Features

Putting knowledge in the flow of everyday work

If you design KM solutions to align with the problems employees need to solve, make it easy for them to access the available resources, and then build prompts and reminders into your business processes, you'll be well on your way to embedding KM into the culture and the way people work.

News

Gaining insights with machine learning

This latest KM webinar focuses on how machine learning is the next transformer of business

Alfresco boosts information governance capabilities in platform update

Information governance supercharged with manage-in-place, AI-assisted search, federated search, and desktop sync

Upland Software enhances contact center productivity

RightAnswers improves the multi-channel customer experience through an improved decision tree builder

KM In Practice

RCBC Bankard improves fraud detection with voice biometrics

Faster authentication can reduce contact center costs, help eliminate the need for security questions, and contribute to an enhanced customer experience

ViewPoints

Knowledge management predictions for 2020

As we approach a new year—and a new decade—executives from multiple industry sectors offer predictions on the intertwined areas of CX, information governance and compliance, and automation and AI