KMWorld NewsLinks - November 05, 2019

News

Gladly introduces chat functionality within its mobile application

The in-app chat will empower companies to meet their customers where they are

LogMeIn releases Helpdesk to assist employees with finding data

AI-powered solution reduces repetitive, manual IT and HR support efforts to get work done more efficiently

inSided partners with Gainsight to power online community customer engagement

inSided to deliver integrated community platform to scale customer product feedback and to support Gainsight's SaaS customer success goals

KM In Practice

New collaboration targets medical research

Analysis of a secure, cloud-based electronic health records dataset of more than 30,000 patients will help uncover hidden trends that will lead to new treatment strategies

ViewPoints

Leveraging Microsoft 365 for CCPA and GDPR compliance

Companies that already have or intend to invest in Microsoft 365 can save significant time and money by simply learning to configure and deploy various tools and features already included in Microsoft 365 to help meet privacy requirements