KMWorld NewsLinks - May 28, 2019

Features

Are We Heading Toward a Too-Much-Data Problem With Text? (Video)

Basis Technology SVP, Global Public Sector Christopher Biow looks at the advancing glut of text and discusses the data management challenges it may pose in this clip from his presentation at Text Analytics Forum 2018.

News

ABBYY to acquire TimelinePI to deliver digital intelligence for enterprise processes

Acquisition expands ABBYY's Digital IQ capabilities by combining content and Process IQ

Verint Systems introduces improved automation abilities

The new Workforce Engagement enhancements use automation at key points to improve the experience for customer and employee alike

Attivio and INRY join forces to bring AI-powered insights to the ServiceNow ecosystem

Helps companies using ServiceNow apply AI, machine learning, and NLP to mission-critical workflows in ITSM, customer service, and GRC

KM In Practice

Regions Bank selects IBM's AI to support next-gen CX

Watson has helped the bank to answer more than 1.5 million customer calls and 1.4 million banker questions

ViewPoints

To ISO or not to ISO? What you need to know about the new knowledge management standard: ISO 30401

Three key takeaways about the new ISO 30401