KMWorld NewsLinks - March 26, 2019

Features

ECM: Transition to content services continues

The content services platform serves as a hub to ingest, manage, and distribute information. AI is expected to be an increasingly standard part of content services.

Design Thinking for Tech Selection, Part 1: Empathize (Video)

In part 1 of a 5-part series, Real Story Group's Jarrod Gingras discusses the ways organization can apply the 5 phases of design thinking in choosing the right tech, beginning with phase 1: Empathize.

News

Innovations propel Espressive Barista beyond conversational chatbots

Enables next-gen digital transformation of ESM to improve employee self-help

Expert System enhances knowledge graphs and NLP in latest update

Cogito 14.4 boosts AI capabilities

Kofax boosts robotic processes with RPA 10.4

Kofax RPA 10.4 enables enterprises to scale automation programs

KM In Practice

ENGIE Ineo implements Stibo Systems MDM solution

By converging MDM, BIM, and machine learning, ENGIE Ineo is forming a modern information management infrastructure

ViewPoints

Digital transformation: Starting the new year the right way

A critical objective for companies today is the need to plug the gap between their expectations for digital initiatives and the outcomes they want to achieve. So what can business leaders learn from 2018 to help them make more informed strategic decisions this year?

3 Departments with Untapped Data Opportunities: CX, HR, and Sales

Three departments in particular—customer service, human resources, and sales—are sitting on a goldmine of data. Now, it's time to show those departments the potential they've yet to harness, and to do so, they need to ask some questions.