KMWorld NewsLinks - October 30, 2018

Features

Preparing for California’s New Data Privacy Act: Q&A with ASG’s Rob Perry

California recently passed the California Consumer Privacy Act of 2018, a new privacy law that will give individuals more control over the information that businesses collect about them and impose new penalties on companies that fail to comply.

News

Oracle Puts Data First to Eliminate Customer Blind Spots

Oracle CX Unity enables view into customer interactions across channels and applications

Converseon.AI Launches Library of Pre-Built AI-Powered Language Models

Accelerates the adoption, value, and use of social listening data

CallMiner Updates Real-Time Speech Analytics Platform

Enhances scalability, speed to insight, and integration with existing agent desktops and workflows

KM In Practice

Oil company integrates service and information management

Apex Oil Company combines enterprise service management solution Cherwell with M-Files for enhanced document management