KMWorld NewsLinks -
October 16, 2018
Features
Content automation emerges to extract value from fast-growing data stores
28 Dec 2018
As organizations increase their embrace of digital transformation, there is a greater appreciation for the value of content automation to deliver information quickly and effectively to both customers and employees, according to new research by Information Today, Inc. and Quark Software, Inc.
News
Iron Mountain Announces Cloud-Based Content Services Platform Powered by Google Cloud's AI and Machine Learning
11 Oct 2018
The InSight SaaS content services platform unlocks value from data to drive revenue and better decision making
CallMiner and Medallia Partner to Empower Voice of the Customer Insights with Direct and Indirect Feedback
10 Oct 2018
Combines CallMiner contact center engagement analytics with Medallia's solicited feedback data
KM In Practice
SecOps firm transforms CX and contact center operations
15 Oct 2018
Rapid7 will use NewVoiceMedia firm to enable more personalized customer experience
Cognitive Computing
Cognitive Computing: Another look at cognitive tasks
10 Sep 2018
To build a practical framework for understanding what kinds of capabilities will be the key success factors for the intelligence economy, we need first to look hard at what kinds of cognitive tasks or capabilities are going to come into play to enable the innovations we will need as we partner more closely with machines. Can we delegate cognitive processes to silicon colleagues? How will we make judgments about what we need to retain as human responsibilities versus what we can partially or fully automate?