KMWorld NewsLinks - October 16, 2018

Features

Content automation emerges to extract value from fast-growing data stores

As organizations increase their embrace of digital transformation, there is a greater appreciation for the value of content automation to deliver information quickly and effectively to both customers and employees, according to new research by Information Today, Inc. and Quark Software, Inc.

News

Iron Mountain Announces Cloud-Based Content Services Platform Powered by Google Cloud's AI and Machine Learning

The InSight SaaS content services platform unlocks value from data to drive revenue and better decision making

CallMiner and Medallia Partner to Empower Voice of the Customer Insights with Direct and Indirect Feedback

Combines CallMiner contact center engagement analytics with Medallia's solicited feedback data

KM In Practice

SecOps firm transforms CX and contact center operations

Rapid7 will use NewVoiceMedia firm to enable more personalized customer experience

Cognitive Computing

Cognitive Computing: Another look at cognitive tasks

To build a practical framework for understanding what kinds of capabilities will be the key success factors for the intelligence economy, we need first to look hard at what kinds of cognitive tasks or capabilities are going to come into play to enable the innovations we will need as we partner more closely with machines. Can we delegate cognitive processes to silicon colleagues? How will we make judgments about what we need to retain as human responsibilities versus what we can partially or fully automate?