KMWorld NewsLinks -
April 11, 2017
Charting a better user experience with health insurance -
Old infrastructure and new challenges complicate the customer journey
The nature of customer experience management has changed dramatically for health insurance companies in the past few years, driven by the evolving composition of the customer base and a new focus on value-based care.
Clarabridge Rolls Out Voice Transcription and Advanced Analytics for Contact Centers
CX Contact Center integrates voice data with chat logs, agent notes, emails, social interactions and CRM data
Text Analytics Provider Lexalytics Announces HR Industry Pack
New software helps human resources departments design more effective voice of the employee programs
KnowledgeLake Achieves Microsoft Silver Cloud Platform Competency
Competency is recognition of KnowledgeLake's cloud transformation services expertise
KM In Practice
Search tool helps law firm capture its knowledge assets
Law firm needed an innovative solution and platform selected has allowed them to implement their vision of providing integrated, secure and effective access to their knowledge resources.