KMWorld NewsLinks - April 11, 2017

Features

Charting a better user experience with health insurance -
Old infrastructure and new challenges complicate the customer journey

The nature of customer experience management has changed dramatically for health insurance companies in the past few years, driven by the evolving composition of the customer base and a new focus on value-based care.

News

Clarabridge Rolls Out Voice Transcription and Advanced Analytics for Contact Centers

CX Contact Center integrates voice data with chat logs, agent notes, emails, social interactions and CRM data

Text Analytics Provider Lexalytics Announces HR Industry Pack

New software helps human resources departments design more effective voice of the employee programs

KnowledgeLake Achieves Microsoft Silver Cloud Platform Competency

Competency is recognition of KnowledgeLake's cloud transformation services expertise

KM In Practice

Search tool helps law firm capture its knowledge assets

Law firm needed an innovative solution and platform selected has allowed them to implement their vision of providing integrated, secure and effective access to their knowledge resources.