KMWorld NewsLinks - November 01, 2016

Features

Web analytics: insights into the customer journey

Most companies have tons of valuable content that is collecting virtual dust, and it could be used for customer engagement.

News

Nuxeo Releases Android Mobile App for Digital Content Management

New mobile option is in addition to previously-released iOS mobile app

Cabinet Unveils New Document Management Tool

Web Filer is targeted at companies that need to allow remote workers to securely file documents

Brainspace Announces Strategic Investment and Development Agreement with In-Q-Tel

Partnership will support the U.S. intelligence community with machine learning and data visualization for investigations and cyber security

KM In Practice

“Knowledge-powered” digital customer engagement

Solution enables the retailer to deflect up to 50 percent of requests for inbound contact into their customer service centers.