KMWorld NewsLinks -
May 17, 2016
Renting KM applications in the CLOUD
The fact is that enterprise needs are complex, and running software on somebody else's infrastructure doesn't take away that complexity. The technology is not the critical failure point these days; it's the application of that technology that falls apart.
Verint Improves Mobile Customer Engagement
The Verint Enterprise Feedback Management solution enables users to embed surveys directly into existing mobile applications and IoT devices
Medallia Launches Alliance Program
New program seeks to address growing demand for customer experience software
Hyland Aquires AcroSoft’s Content Management Suite
AcroSoft offers ECM-focused software solutions to the insurance marketplace
KM In Practice
United Matbouli Group improves customer satisfaction and streamlines its supply chain with BPM
In addition to speeding customer resolution, the solution from Appian also has reduced average call times in the United Matbouli Group call center from five minutes to three minutes...