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KMWorld NewsLinks - May 17, 2016

Features

Renting KM applications in the CLOUD

The fact is that enterprise needs are complex, and running software on somebody else's infrastructure doesn't take away that complexity. The technology is not the critical failure point these days; it's the application of that technology that falls apart.

News

Verint Improves Mobile Customer Engagement

The Verint Enterprise Feedback Management solution enables users to embed surveys directly into existing mobile applications and IoT devices

Medallia Launches Alliance Program

New program seeks to address growing demand for customer experience software

Hyland Aquires AcroSoft’s Content Management Suite

AcroSoft offers ECM-focused software solutions to the insurance marketplace

KM In Practice

United Matbouli Group improves customer satisfaction and streamlines its supply chain with BPM

In addition to speeding customer resolution, the solution from Appian also has reduced average call times in the United Matbouli Group call center from five minutes to three minutes...