KMWorld NewsLinks - January 12, 2016

Features

KM past and present:
The focus is on integration, scope and analytics

A Forrester analyst says four primary forces are driving change in the ECM market: transforming the customer experience, turning big data into business insights, embracing the mobile mind shift and accelerating digital business.

News

Concept Searching Announces Availability of SharePoint Add-ins

conceptClassifier for SharePoint and conceptClassifier for Office 365 now offered as SharePoint Add-ins

MicroStrategy Releases Updated Version of its Platform

MicroStrategy 10.2 makes it easier to build apps and dashboards, offers faster deployment and improves governance

Real Vision Imaging Signs Deal with Scriptel

Scriptel's signature pads are now integrated with Real Vision Imaging's document imaging solutions

KM In Practice

Active lifestyle brand seeks localization services to improve global customer experience

Able to translate personalized content across the globe, ensuring consistent, high-quality customer experience.

ViewPoints

Three key insights from building enterprise search solutions

Enterprise Search is not simply site search. There are a lot of differences, such as the relevance of search results. Users in the consumer search market have different needs than the enterprise search users. Therefore, the tools for measuring relevance of the enterprise search results presented to users should be different.