KMWorld NewsLinks - October 13, 2015

Features

Creating a cohesive customer experience

The customer experience encompasses a wide range of activities, from the moment of an initial search for a product or service to marketing, sales and follow-up care. A diverse range of technologies supports customer experience management for each of those phases.

News

Knowledge capture from Expert System on Google Cloud Launcher

Expert System text analytics scales rapidly on Google Cloud Platform

Public BPM app market from Appian

Speed time to value

Dell to acquire EMC

Deal estimated at approximately $67 billion

KM In Practice

Construction firm operationalizes best practices

Deploys cloud-based solution to optimize project management