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KMWorld NewsLinks - March 05, 2013

News

Blending CRM with BPM

New customer engagement hub from Pegasystems

Extending unified information access with Sinequa 8.5

Enhanced search functionality

Hyland acquires AnyDoc

Merging ECM and capture solutions

KM In Practice

CBA implements mobile banking

Customers can now access full banking services without having to enter a branch office

ViewPoints

Five Steps to Regaining E-Discovery Control in the Era of Big Data