KMWorld NewsLinks - April 12, 2011

Features

Adaptive case management:
New tools for doing more of what we do best

01 Apr 2011

"The most important, and indeed the truly unique, contribution of management in the 20th century was the 50-fold increase in the productivity of the manual worker in manufacturing. The most important contribution management needs to make in the 21st century is similarly to increase the productivity of knowledge work and the knowledge worker."...