KMWorld NewsLinks - October 20, 2026

News

CallMiner forwards CX intelligence and agent augmentation with new AI-powered capabilities

Expanded capabilities help organizations turn customer interactions into trusted intelligence that drives action

Assemble trustworthy AI with KM and RAG

KMWorld recently held a webinar with Graphwise and Shelf about how ontologies and structured knowledge create richer context for superior AI and more

Luware NimbusOne Client is now available for contact centers following Microsoft Unify certification

Its new Luware NimbusOne client lets agents work directly in their CRM or in a customizable agent desktop

KM In Practice

Kantata and Pine Services Group work together to help services organizations scale expertise

The partnership brings Kantata's AI-powered professional services platform to Pine's portfolio of ERP and technology-enabled services