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KMWorld NewsLinks - May 09, 2023

Features

From automation to autonomy: Streamlining processes with BPM

The fundamentals of BPM (involving workflow management, process optimization, case management, and more) will likely never change.

News

FileTrail releases key platform updates to boost product implementations

Latest enhancements to FileTrail records and information governance products offer new file share and iManage connectors, upgrades to speed software implementation

Satori provides universal visibility into data access permissions with the Universal Data Permissions Scanner

Addressing data access blindspots commonly faced by enterprises, data security leader launches the first open-source authorization analysis tool

Empowering cross-functional IT teams to optimize the employee experience

Lisa Capra, product marketing manager at LumApps, joined KMWorld's webinar, "Connecting the Dots: The Crucial Role of IT Leaders in Employee Performance," to examine how IT leaders can effectively manifest their newfound responsibilities in regards to employee experience (EX)

Augmenting CX and KM with ChatGPT technology

eGain thought leaders and practitioners joined KMWorld's webinar, "ChatGPT and Generative AI for CX: Hype, Reality, and What to Know and Do," to unveil the ways in which generative AI can revolutionize experience areas for businesses.

KM In Practice

Scan-Optics and PHA-Web collaborate to digitize housing authority database management processes

Companies' partnership streamlines housing authority digitization solutions improving productivity and tenant communications