2023 KMWorld Media Kit Available Here 

KMWorld NewsLinks - July 26, 2022

Features

Chasing the Omnichannel Experience

Companies need to be fully aware that customers do not want a fragmented approach, but a smooth and well-informed one, and act on that knowledge.

News

2022 KMWorld Readers' Choice Awards voting is now open

Vote now for the 2022 KMWorld Readers' Choice Awards

Improving collaboration in the global and digital workplace

Find out how Starmind helped Genentech connect its workforce to the right information

Microsoft launches the Microsoft Digital Contact Center Platform

A comprehensive, flexible customer care solution

ViewPoints

Why SaaS visibility matters

With the increase of decentralized workplaces and remote and hybrid work models, SaaS has overtaken on-premises apps and become critical to any company's success