Nominations for the 2022 KM Promise and KM Reality Awards Now Open

KMWorld NewsLinks - February 22, 2022

News

Nintex acquires Kryon to boost intelligent process automation capabilities for the Nintex Process Platform

The addition of AI-enabled process discovery technology furthers Nintex's position as the process system of record for commercial enterprises and government agencies  

SmartAdvocate adds dtSearch to its legal case management software

With options for both cloud and on-prem deployment, the new release provides law practices with more effective and efficient litigation and other case management

AWIS Weather Services partners with Narrative to offer weather datasets

The online store allows businesses to easily purchase weather data to optimize business operations

ViewPoints

Past predictions for the future of the 2022 contact center: Were they right or wrong?

Technology has a growing role in customer service, but it has not replaced the human agent