KMWorld NewsLinks -
January 18, 2022
Features
Looking to the future: 2022 KM outlook
11 Jan 2022
The most drastic change KM has grappled with in the 2020s is the explosion of remote and hybrid work, which sparked an urgent need to enable virtual communication and critical information access.
News
eGain achieves FedRAMP authorization with IRS sponsorship
12 Jan 2022
The IRS is modernizing taxpayer experience with eGain's digital-first, knowledge automation solutions
Upland Software acquires Objectif Lune
12 Jan 2022
Upland is expanding its global document workflow product library by adding the capability to modernize complex, paper-based documents for large-volume print production as well as automated delivery across web, email, and mobile platforms
Playvox introduces Customer AI with the acquisition of Prodsight
12 Jan 2022
Effective immediately, Prodsight will become Playvox Customer AI offering Playvox customers advanced sentiment analysis, text analytics, and sophisticated auto-tagging
KM In Practice
Wintershall Dea implements Ikon Science’s Curate
17 Jan 2022
Curate helps companies accelerate exploration, minimize portfolio risk, and optimize production activities to achieve greater results while preserving capital and human resources for a stronger bottom line