KMWorld NewsLinks - November 09, 2021

Features

KMWorld Readers' Choice Award 2021 Winners

The categories for the 2021 KMWorld Readers' Choice Awards were wide-ranging. In all, there were 14 areas in which products and technologies could be nominated and ultimately voted upon. They include business process management, cognitive computing and AI, customer service and support, e-discovery, knowledge graphs, text analytics and NLP.

News

Microsoft Office addresses changing work world with Loop

Microsoft Loop consists of three elements: Loop components, Loop pages, and Loop workspaces

Flowfinity M1 automates data collection and executes workflow actions

Users can now connect M1 controllers with Flowfinity applications to quickly create edge-to-end workflows

Connected Agiloft experiences extend the value of contract lifecycle management across the enterprise

2021 Winter software release empowers users to utilize Agiloft CLM as a connected system of record across the organization through enhanced integrations with familiar apps and systems.    

ViewPoints

8 reasons why the future of self-service is chatbots

Chatbot technology has become an irreplaceable part of the self-service experience