KMWorld NewsLinks - August 24, 2021

News

Bloomfire receives significant growth equity investment to continue to advance its knowledge engagement platform

Investment will accelerate Bloomfire's growth and product innovation

Salesforce gets boost from Slack with Customer 360 for sales, service, marketing, and analytics

With new pre-built integrations between Slack and Salesforce, departments—such as sales, service, and marketing—can collaborate in channels that unite teams and streamline workflows built around CRM data

NICE scoops up GoMoxie to strengthen the CX space

NICE empowers organizations to revolutionize customer service by creating end-to-end digitally fluent and guided journeys

KM In Practice

Pratt & Whitney selects WEBCON to digitize business processes

Low-code process management and automation helps to accelerate digital transformation

ViewPoints

Going beyond smart MFDs to connect the dots between present needs and your digital future

You may not think of your multi-function devices (MFDs) as a stepping stone to digital workflow transformation, but by applying intelligent automation capabilities to MFDs they become an on-ramp to transformation