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KMWorld NewsLinks - August 17, 2021


Verint acquires Conversocial for $50 million

Adds social and messaging channels and further expands its conversational AI capabilities

AWS introduces Amazon Transcribe Call Analytics

Supports a holistic view of customer conversations that can be applied to customer service calls, sales video calls, or web-based audio interactions running on any contact center provider

Kofax snaps up Printix

Acquisition adds cloud-based print management capabilities and enhances Kofax's Intelligent Automation Platform

KM In Practice

NEON CORP. selects Aptum to enhance its retail and ecommerce platforms

Shift to Microsoft Azure Cloud will allow NEON to scale quickly and enhance security