KMWorld NewsLinks -
August 17, 2021
News
Verint acquires Conversocial for $50 million
10 Aug 2021
Adds social and messaging channels and further expands its conversational AI capabilities
AWS introduces Amazon Transcribe Call Analytics
05 Aug 2021
Supports a holistic view of customer conversations that can be applied to customer service calls, sales video calls, or web-based audio interactions running on any contact center provider
Kofax snaps up Printix
10 Aug 2021
Acquisition adds cloud-based print management capabilities and enhances Kofax's Intelligent Automation Platform
KM In Practice
NEON CORP. selects Aptum to enhance its retail and ecommerce platforms
04 Aug 2021
Shift to Microsoft Azure Cloud will allow NEON to scale quickly and enhance security