KMWorld NewsLinks - August 10, 2021

News

Accenture to acquire HRC Retail Advisory

HRC Retail Advisory's team of more than 30 people across North America will join Accenture's Retail Strategy group, expanding its capabilities for helping clients leverage the power of technology to transform their businesses

Dixa secures $105 million in funding round to expand its CX platform

"For today's customers, channels have ceased to matter. The way they engage now is holistically blended into what is called 'multiexperience,'" said Mads Fosselius, founder and CEO of Dixa

Qualtrics announces definitive agreement to acquire Clarabridge

Clarabridge's omnichannel conversational analytics capabilities enable companies to capture and analyze everything their customers say

ViewPoints

Enhancing mobile engagement through the power of natural language processing

Advancements in technology have changed how customers engage with businesses, and it's becoming more evident that customers want to be met wherever they are, in their preferred channel