March/April 2019 (100 Companies) [Volume 28, Issue 2]
View from the Top
BA Insight, Massood Zarrabian, CEO: Why Does Enterprise Search Have Such a Bad Rap?
Mindbreeze, Daniel Fallmann, Founder & CEO on Looking for Answers vs. Search
NetDocuments, Alvin Tedjamulia, CTO discusses the importance of security when choosing technology vendors
Verint®, Elan Moriah, President, Customer Engagement Solutions on Looking Ahead to the Hybrid Workplace
Access Innovations, Heather Kotula, VP Marketing and Communications discusses the challenges of knowledge organization
Empolis Information Management GmbH, Dr. Stefan Wess, CEO discusses how digitization has fundamentally changed customer service and its standards
Enterprise Knowledge, Zach Wahl, Founder and CEO: Knowledge Management on the brink of the next age of transformation
Unika.ai, Jason Noble, President, Digital Innovation Group on How to collect and share your organization’s collective experience
Upland Software, Laura Lockley, Head of Customer Success: What is KCS(R) (Knowledge Centered Service) and how is it different?
Cognitive computing: A diverse and fast-growing market
The applications for cognitive computing and AI are numerous and heterogeneous. Among the more mature applications are virtual sales assistants and chatbots, which are already in use on many websites.
ECM: Transition to content services continues
The content services platform serves as a hub to ingest, manage, and distribute information. AI is expected to be an increasingly standard part of content services.
KMWorld 100 Companies That Matter in Knowledge Management 2019
Today's knowledge management products and services offered by leading companies put a high priority on getting information to users when and where they need it, while also keeping it safe from unauthorized access. Many also include newer capabilities such as AI, machine learning, natural language processing, and digital assistants as well as choices of on-premise or cloud deployment—or a combination of both.
Seeking an edge: Exploiting alternative big data sources and customer data for financial gain
Truly knowing one's customer—and managing alternative big data sources across business units for this purpose—catalyzes significant revenue generation across a range of industries, not just financial services.
Contact centers to the rescue
In times of crisis, contact centers are on the front lines of CX, according to Verint Systems' Kelly Koelliker
Tools, senses, and machine learning
Machine learning sometimes extends our cognitive abilities in ways that are alien to our minds.
The Future of the Future
The future of education
Today, we find ourselves in a highly networked knowledge-based economy. This new world demands radically different learning approaches in alignment with complex behaviors of natural systems.
Coming soon to your newsfeed —Ethics and AI
People need to be sensitive to the many ways ethical judgments are being baked into the fabric of their AI projects.