February 2010 [Volume 19, Issue 2]

Features

BPM, enterprisewide and beyond

Organizations have a broader vision of how BPM can be used across the enterprise. They may still start with one department, as has been typical in the past, but the plan is to deploy BPM pervasively...

Customer experience and sentiment analysis

For many companies, the burgeoning text analytics approach of sentiment analysis is becoming a critical component of their overall strategy, giving them a much needed assist to stay responsive to customers, market opportunities and trends...

“Content” technology predictions for 2010

Lawyers and technology: a vital connection

The economic downturn has made organizations more conscious of legal costs for both in-house and outside counsel. The impact has been reflected in increased attention to fixed-price models, low-cost outsourcing and use of automation. In addition, companies in highly litigated industries are attempting to reduce risk through e-discovery readiness...

BPM Roundup

News Analysis

Finding your language wallah

Old joke: If you can speak three languages, you are trilingual. If you speak two languages, you are bilingual. If you speak one language, you are an American...

Best-practice breakthrough

David Weinberger

Bringing on the info overload

The Future of the Future

The Future of the Future: Report from the trenches: progress & challenges