February 2010 [Volume 19, Issue 2]
BPM, enterprisewide and beyond
Organizations have a broader vision of how BPM can be used across the enterprise. They may still start with one department, as has been typical in the past, but the plan is to deploy BPM pervasively...
Customer experience and sentiment analysis
For many companies, the burgeoning text analytics approach of sentiment analysis is becoming a critical component of their overall strategy, giving them a much needed assist to stay responsive to customers, market opportunities and trends...
“Content” technology predictions for 2010
Lawyers and technology: a vital connection
The economic downturn has made organizations more conscious of legal costs for both in-house and outside counsel. The impact has been reflected in increased attention to fixed-price models, low-cost outsourcing and use of automation. In addition, companies in highly litigated industries are attempting to reduce risk through e-discovery readiness...
Finding your language wallah
Old joke: If you can speak three languages, you are trilingual. If you speak two languages, you are bilingual. If you speak one language, you are an American...
Bringing on the info overload
The Future of the Future
The Future of the Future: Report from the trenches: progress & challenges