September/October 2020, Trend-Setting Products 2020 [Volume 29, Issue 5]

Features

Utilizing Indispensable Taxonomies to Streamline Metadata Creation

The Data Harmony software suite was developed specifically for information and content producers to simplify and streamline metadata creation, including taxonomy development and management and auto categorization. Natively designed to integrate with the many components of a production system, Data Harmony changes search to found.

Uncover New Insights with Collective Intelligence

Bloomfire is a software solution that gives teams a central, searchable hub for all their content. The platform's AI-powered search and multiple levels of categorization make it easy to find exactly what you're looking for: even words spoken in a video. And thanks to the software's mobile-friendly design, all platform users can access the information they need, whenever they need it.

Discover Deep Connections with a Holistic, Future-Proofed Knowledge Graphs

Financial institutions, healthcare providers, contact centers, manufacturing firms, government agencies and other data-driven enterprises that use AllegroGraph gain a holistic, future-proofed Knowledge Graph architecture for big data predictive analytics and machine learning across complex knowledge bases in order to discover deep connections, uncover new patterns and attain explainable results.

Ensuring Optimal Information Governance with Digital Transformation

Intalio Process Services provides an end-to-end solution to streamline enterprises' internal workflows while enhancing their incoming and outgoing communications through a new generation of Case Management solution integrating features such as Digital Signature, Digital Mailroom and Correspondence Tracking.

Illuminating Your Customer Experience Path with Knowledge Management Solutions

Lighthouse boosts productivity and efficiency with a powerhouse of digitized knowledge that's easy to update, collaborate, share, or provide feedback in real-time. The solution is easily integrated to 3rd party solutions including CRM, ticketing and chatbots.

Boosting Organizational Efficiencies with Insight Engines

A diverse range of business areas—including customer service, maintenance and repair, project management, and human resource management—are already harnessing the benefits of Mindbreeze InSpire. The search applications provided are tailored to the specific requirements of each department, creating a solid basis that supports business process transformation as well as the day-to-day operations—as a research tool, for instance, or to create graphically enhanced summaries.

Streamlining Global Enterprise Use Cases with Intelligent Content Platforms

Tridion Docs supports global enterprise use cases including single sourcing, product documentation, learning and training, policies and procedures, and efficient translations with delivery to multiple end points such as documents, PDFs, knowledge portals, Intranet, customer facing websites, apps, chatbots, and IoT devices.

Sinequa: Sinequa Insight Platform

Sinequa provides actionable information presented in context to surface insights, inform decisions, and elevate productivity. The platform has been forged by experience in projects for large organizations in complex environments with large and diverse sets of data and content. Sinequa's unified platform is fully integrated and configurable to support current and future needs around becoming information-driven.

KMWorld Trend-Setting Products of 2020

Each year KMWorld compiles a list of Trend-Setting Products. These offerings push the limits of what is possible with knowledge management. Some are mature and have evolved over many years by adding new features and capabilities, while others are newer entrants in the KM market. But whether time-tested or cutting-edge, the common theme through all is the potential value they offer to organizations by transforming information into insight.

Text analytics reaches new territory

If you only want to sort through documents and classify them, text analytics may not be necessary, but if you are interested in understanding the meaning of the text for purposes such as concept extraction, then text analytics provides the best approach.

The secret of the cloud: Remote collaboration, elasticity, and the e-discovery paradigm

E-discovery is a microcosm of data management's macrocosm. Winning in the cloud with the former illustrates how to do so with the latter.

ViewPoints

Equipping your remote workforce for success during the pandemic—and beyond

It's clear the pandemic has brought on the need to rethink how knowledge management should best be addressed in a WFH world

Understanding conversational technology through the evolution of communication

Full-blown AI assistants may be a thing of the not-so-distant future, and we can already see this evolution in AI-driven chatbots and virtual assistants.

KM in Practice

ASG Technologies powers data governance for financial services company

Kotak Mahindra Bank can discover, govern, and derive the value from information while remaining compliant with ever-changing regulatory environments

Joint solution supports SBA Paycheck Protection Program processing

A solution from Blue Prism, Lateetud, and ABBYY leverages digital workers to automate processing of loan applications

Mindful Chef selects the Vonage Contact Center

Meal-kit service company seeks to transform CX following a sharp increase in customers since the end of March 2020

David Weinberger

Data is never just data

As with all tools, data has uses because of complex contexts that include other objects, physics, social norms, social institutions, and human intentions.

The Future of the Future

Disruptive innovation: No better time

With the push to move more functions online, disruptive technologies such as robotic process automation are rendering old skill sets obsolete, while at the same time creating the need for new ones.

Cognitive Computing

The twisted case of facial recognition

Machine translation continues to make strides forward. Facial recognition, on the other hand, has entered the twilight zone.

Ethical Innovation

Thinking about KM differently

Moving to a push rather than a pull mentality simply means that we now have the technology to tag, manage, and interpret information automatically and near instantly—automatically pushing the right information to the right person (or application) at the right time.