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Articles by Inquira

Winning Strategies for Web Self-Service

Web self-service increases in importance as companies seek to reduce costs while maintaining and growing their customer bases. At the same time, and equally important, consumers look to the Web as the resource of choice for researching and answering all their questions, support and otherwise...

Implementing KM: Practitioners Share Best Practices

Most customer service organizations today will admit that effective knowledge transfer is the most crucial element to resolving customer problems.