Biographical Information

Brad Snedeker, Director, Product Marketing, Calabrio

Calabrio (www.calabrio.com) is a customer experience intelligence company that empowers organizations to enrich human interactions. Callabrio's AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. 

Articles by Brad Snedeker, Director, Product Marketing, Calabrio

Translating the voice of your customer (VoC) into business intelligence

Most organizations know that there are disconnects and mistakes that occur among their customer service teams that directly correlate to poor business performance