Vikas Nehru is a director of product management at KANA. His 12-plus years of experience as a senior marketing and product management professional in the enterprise software industry have been instrumental in leading the direction and strategy for KANA's innovative channel management and self-service applications. Prior to joining KANA, he spent a decade working in many diverse areas of the CRM software industry. Vikas uses his experience to help deliver world-class customer service solutions.