Biographical Information
Jeff Weinstein
President and CEO, RightAnswers
As president and CEO of RightAnswers, Jeff Weinstein is the driving force behind the company's strategic direction and growth. Through Weinstein's leadership, RightAnswers has evolved into a leading provider of cloud-based knowledge management and self-service solutions, used by more than 450 global organizations and millions of users for both internal IT support and customer service. Jeff rides his bike with family without issue and even completed, with his wife Anne, Bike New York's 40-mile Five Boro Bike Tour, missing all the trees.
Articles by Jeff Weinstein
Take Off the Training Wheels
and Let Your Customer Support Agents Fly
07 Jul 2015
When I was 7 years old, my father took me to the park to teach me to ride a bike. At one point he let go and I kept pedaling--straight into a tree. Although he had best of intentions, my father forgot to make sure I knew how to steer. There are certain skills you aren't born with that you need to be taught. The same can be said for customer service . . . .