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Articles by Amanda Ulery

Considering Case Management? 4 Questions to Ask a Solution Provider

Whether we're talking about a life partner, a business partner or an enterprise information platform, you don't want to start any kind of relationship without all relevant information—or worse yet, go in blind. Selecting a case management solution provider is no different. Once you've decided that dynamic case management capabilities are a fit for your organization, choosing the right vendor and solution is a significant step forward. The right relationship delivers the tools you need to tackle dynamic, unstructured work and equip your knowledge workers with the right information, in context, to effectively manage cases, incidents, customer relationships, investigations and requests…

Value from the Outside-In

Who really benefits from case management capabilities?Many discussions about case management solutions tend to focus on an organization's knowledge workers—individuals who use their knowledge and discretion to make decisions and move dynamic work forward. And it's easy to see why. For these employees, case management capabilities make their lives easier, giving them a complete view of the information they need. Work is faster and more effective, tasks are streamlined, conversations are tracked and managed, key data and documents are compiled…

Case Management: New Mindset for Solving Business Problems

Over the past two decades, organizations have strived to continuously improve their processes by providing workers with better, faster access to information—leading to a rise in enterprise software systems that do just that.

Historically, enterprise software solutions, including business process management (BPM) and enterprise content management (ECM), have focused on automating what are often described as "low-value" manual tasks like data entry, document sorting and filing, and other transactional activities . . . .