Joanna Creamer is a Senior Vice President for Business Transformation Services in CSC’s Financial Services Group. With over 30 years experience in Insurance, her primary focus since 1990 has been assisting financial services companies in the U.S. and Europe to achieve operational excellence through process redesign, organizational change, and integration of technologies such as process management systems, customer contact and e-business solutions. Her team has developed and delivered comprehensive ROI models to over 50 insurance companies, building the business and financial case for implementing process management technology such as AWD.