Articles by Tracey Mustacchio
GDPR Document Strategy Checklist
GDPR is a complex, sweeping law, and even though the May 25 deadline has passed, many organizations still have areas and processes to improve. Paper is often overlooked, and it would not be surprising if many companies failed to consider paper-based data when preparing for GDPR. As of today, achieving GDPR compliance only requires organizations to prove that they're putting their best foot forward and making their best effort to protect sensitive data.
Three Ways to Optimize your SharePoint Implementation
Microsoft SharePoint is a popular and valuable business tool that offers a broad range of useful document-centric collaboration capabilities. With SharePoint, users can work together efficiently to create and manage documents that captureinstitutional knowledge and convey that knowledge to others. . . .
Information Optimization for Customer Service
Approach to Improving the Bottom Line
Few activities affect the bottom line as much as customer service. Regardless of industry or type of business, customer satisfaction and retention, new customer acquisition and average revenue per customer are critical factors. At a time when many products and services are being commoditized and subjected to fierce competition from around the world, customer service remains one of the surest ways that companies can differentiate from competitors. And on the risk side of the equation...