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Biographical Information

Connie Moore

Connie Moore is a VP and research director at Forrester Research, where she serves business process professionals, e-mail Alex Peters, Clay Richardson, Craig Le Clair and Derek Miers contributed to this article.

Articles by Connie Moore

The path to business process transformation

Business process transformation is hard work-involving many business skills and methodologies, like leadership, communications, business acumen and making the financial case. But at its heart, the road to transformation for the project team centers on finding the right balance of skills between understanding business needs, applying process disciplines and implementing technology...

Best Practices: Eureka! Xerox discovers way to grow community knowledge. . And customer satisfaction