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Biographical Information

Nancy Davis Kho

Nancy Davis Kho is a freelance writer who covers the rapidly changing environment of digital media and its implications for business.

Articles by Nancy Davis Kho

Customer experience and sentiment analysis

For many companies, the burgeoning text analytics approach of sentiment analysis is becoming a critical component of their overall strategy, giving them a much needed assist to stay responsive to customers, market opportunities and trends...

Federal focus on healthcare IT: a bounty for KM vendors?

For a president whose campaign was buoyed by use of Web 2.0 technologies like YouTube, Twitter, FaceBook and blogging, it should come as no surprise that President Barack Obama has made upgrading the nation's old-fashioned healthcare IT infrastructure a priority...